How to Create a Virtual Assistant Code of Conduct
A code of conduct sets expectations for professional behavior, communication standards, and ethical obligations in your VA relationship. It reduces conflicts and creates shared standards.
See also: what is a virtual assistant, how to hire a virtual assistant, virtual assistant pricing.
What to Include in a VA Code of Conduct
Professional Communication:
- Response time expectations (e.g., acknowledge messages within X hours during working hours)
- Tone and language standards in client-facing communications
- Escalation procedures for difficult situations
Work Quality Standards:
- Accuracy requirements
- Review and self-checking expectations
- How to handle mistakes (acknowledge, correct, communicate)
Confidentiality:
- What information may not be shared outside the working relationship
- Social media conduct related to your business
- How to handle requests for information from third parties
Device and Security:
- Required security tools (VPN, password manager, 2FA)
- Prohibited activities (working on public WiFi without VPN, storing data on personal accounts)
Conflict Resolution:
- How to raise concerns or disagreements
- Process for resolving performance or relationship issues
Making the Code of Conduct Effective
A code of conduct is only effective if the VA acknowledges and understands it. Have your VA sign the document. Review it during onboarding. Reference it when addressing conduct issues rather than making up rules as you go.
Updating the Code of Conduct
Review and update your code of conduct annually or when significant changes occur in how your VA works or what they handle.
Ready to Hire?
Virtual Assistant VA connects you with trained VAs.